Customer reviews can benefit your business in many ways. Even if some reviews are negative, the way you handle them can also say a lot about your business and its customer service.
But a lot of businesses miss out on these benefits simply because they don’t focus on getting reviews.
Ways Customer Reviews Can Help Your Business
There are numerous ways customer reviews can help a business. Here are just a few of them:
- Helps the business understand their customers
- Creates a better relationship between customer and business
- Inspires credibility for other potential customers
- Customers have a voice, and it can create loyalty
- Better rankings
- It works as a marketing tool as your customers can be the ones promoting your business
- It works as an incentive for other people to get your products
- Creates confidence for new customers to try your products
- Improves positioning
6 Ways to Get Customers to Write a Review for Your Business
Sometimes it can be challenging to ask customers to write a review for your business. And, of course, all owners would like to receive positive feedback only.
Yet, most customers do not have the habit of leaving a review, which means you need to look for ways that will motivate them to do so.
Here are 6 ways you can do that:
Ask for a Review
As simple as that, just ask for your customers to leave a review on the platform of your choice. You can target specific customers to do so if you have a closer relationship with them or you know they are happy with your products or service.
Create Automatic Review Request
You can email or SMS a link that leads the customer to your review page, or you can have a pop-up on your website that will ask for a review after a purchase. This way you do not have to spend a lot of time sending them manually.
Send a Thank You Note
You can also send automatic thank you messages after your client has sent a review. This will create a more personal connection and they are more likely to give feedback in the future too.
Make It Easy
If it’s too complicated for your customers to leave a review, then they are less likely to do it. Look for ways to simplify the process as much as possible.
Give Them Options
It’s better if you do not limit your reviews only to one platform. Give your customers the option to leave a review where it’s more comfortable for both, be it Yelp, Facebook, or other platforms.
You can also create rewards to incentivize the customers that left a review, such as vouchers, gift cards, and so on.
Need Help Getting Customer Reviews? Call Us!
For more tips on how to get customer reviews and how they can benefit your business, don’t hesitate to get in touch with us. Call us at (707) 329-3501, schedule a demo of our online review software, or fill out the online contact form let’s get started on growing your reputation and your business.